Use cases
AI customer support for SaaS help desks
For a SaaS team, Tendo answers how-to and setup questions from your help center, docs and past replies, by email and website chat, and cites the passage behind every reply. Account and billing questions, or anything you mark always-a-person, go to your team with a summary. Reports show the AI-resolved rate, handover reasons and response times.
What it handles
- Questions your docs already answer, with a citation in every reply.
- Drafts for approval, or confident replies sent automatically, chosen per inbox.
- A confidence threshold you set, below which the conversation goes to your team.
- Suggested new knowledge from your team's answers, used only once approved.
What it reports
Conversation volume, AI-resolved rate, handover rate with reasons, and first response time as a median and 90th percentile.
Where Tendo fits
Tendo answers customer email and website chat from your own help docs and past replies, citing the passage it used, and hands anything else to your team with the reason and a summary. Each inbox drafts replies for approval or sends confident ones automatically. Plans start at $39 a month, with a 14-day free trial.
Questions
Can Tendo see a customer's account?
No. Tendo has no connection to your product or billing system, so account-specific questions are handed to your team.