AI customer support
Answer every customer in seconds, in your words.
Tendo answers email and chat from your help docs and past replies, and hands tricky ones to your team.
For e-commerce and SaaS support teams of 1 to 10.
Concept
The same questions all day, while the hard ones wait.
Where's my order? How do I reset my password? Small teams spend the day on answers already in the help docs, while urgent customers sit in the queue.
- Slow first replies that cost reviews and repeat orders.
- Answers that change depending on who's on shift.
- Nights and weekends with nobody answering.
How it will work
Your knowledge answers for you, with your team in charge.
Connect your inbox and docs
Email, chat, help center and past replies in one place.
Answer or draft
Simple questions answered; the rest drafted for review.
Hand off with a summary
Tricky cases go to a person with the context attached.
Approve what it learns
New answers are used only once you approve them.
What you'll get
Faster answers without losing your voice.
Replies in seconds, day or night
Customers get an answer when they ask, not the next morning.
Your words, not a script
Answers drawn from your docs and the way your team already replies.
Clean hand-offs
Your team gets the customer, the question and what's been tried.
You stay in control
Nothing new gets said until someone on your team approves it.
Who it's for
For small teams with a busy inbox.
E-commerce stores
Order status, returns and sizing questions answered before they become complaints.
SaaS companies
How-to and account questions answered from your docs, bugs routed to the right person.
Teams of 1 to 10
Support people who want time for the conversations that need them.
Any business that answers customers by email or chat can use it too.
Questions before you join
When does Tendo launch?
We're building Tendo now and will open it in small groups, starting with the early-access list. We'll email you before your place comes up.
How much will it cost?
Early-access pricing for the first members. You'll see the price before you're invited, and joining the list costs nothing and commits you to nothing.
How does early access work?
Join with your email. We invite people in small groups, ask what you need, and shape Tendo around it. You can leave the list at any time.
What happens to my data?
For the list we keep only your email and anything you tell us, and we never sell it. Before Tendo opens we'll publish exactly what it stores from your inbox and docs, and how to delete it.
Be first to try Tendo.
Join the list and we'll invite you as places open. Tell us which questions fill your inbox.