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Tendo vs Intercom Fin: what's planned and what's available
Intercom's Fin charges $0.99 per outcome, with a monthly minimum when used with an existing helpdesk, and Intercom lists a 14-day free trial. Tendo isn't built yet. It's planned to answer email and chat from your own help docs and past replies, hand tricky cases to your team with a summary, and ask you to approve what it learns.
Prices and features checked Oct 30, 2026.
| Feature | Tendo (planned) | Intercom Fin |
|---|---|---|
| Price | Early-access pricing for the first members, shown before you're invited | $0.99 per outcome; a minimum monthly commitment applies with an existing helpdesk (for example 50 outcomes); no seats for standalone Fin |
| What it answers from | Will answer email and chat from your own help docs and past replies | Answers email, live chat, phone and more; its knowledge sources are not listed on its pricing page |
| Hand-off | Will hand tricky ones to your team with a summary | Hands off to agents in your Inbox |
| Your control | Will ask you to approve what it learns | Not listed on its pricing page |
| Availability | Not built yet: early-access list open | Available now; a 14-day free trial is listed generally, and a standalone Fin trial is not listed |
Choose Intercom Fin if
- You need AI support today: Fin is available now.
- You already use Intercom's helpdesk, where Fin adds no setup, integration or platform fees.
Tendo will suit you if
- You want to see its price before you're invited, rather than pay per outcome.
- You want to approve what it learns from your replies.
- You can wait for early access.
What Tendo is today
Tendo isn't built yet. Everything on this page about Tendo is what it's planned to do, and it may change. Join the early-access list on the home page to be invited as places open.
What this comparison leaves out
"Not listed" or "Not stated" means Intercom Fin's pricing page doesn't mention it. Intercom Fin may offer something similar elsewhere, so check before you decide.
Prices change. The sources and the date checked are at the foot of this page.
Questions
Is Tendo available yet?
No. Tendo is in early access and isn't built yet. Join the list and we'll invite people in small groups.
When were Intercom Fin's prices checked?
Oct 30, 2026, from intercom.com/pricing. Prices change, so check their page before you decide.
Sources: intercom.com/pricing. Checked Oct 30, 2026.