Changelog
What's new in Tendo
Improvements that shipped in Tendo, newest first. Only changes a customer can see are listed, each with the date it went live.
Changes
Answers email and website chat from your help docs
Tendo answers customers by email through a forwarding address and on your website through a chat widget, only from your knowledge and with the sources it used. Each inbox drafts replies for approval or sends them automatically.
Handover and a shared team inbox
Conversations Tendo can't answer go to your team with the reason and a summary. The shared inbox has assignment, internal notes and statuses, and a teammate's answer can be approved as new knowledge.
Reports, export and deletion
Reports show volume, AI-resolved rate, handover rate and first response time. Owners and admins can export everything as JSON or a spreadsheet, forget one customer, or delete the workspace.
Questions buyers ask
What has changed in Tendo recently?
Tendo's first release, dated October 31, 2026, brought email and website chat answering from your help docs with citations, draft or send modes per inbox, handover to a shared team inbox, suggested answers your team approves, reports on resolution and response time, and data export and deletion. Every changelog entry is dated.