Use cases
AI customer support for online stores
For an online store, Tendo answers the repeated questions about shipping, returns, sizing and products from your help pages and policies, by email and website chat, citing the page it used. Anything that needs an order's details goes to your team with a summary, because Tendo doesn't connect to Shopify orders. Plans from $39 a month.
Setting it up
- Add your help site's address (Tendo reads up to 200 pages, following robots.txt), or upload PDF, Word, text, Markdown, HTML or CSV files.
- Forward your support address to the inbox's forwarding address; customers keep writing to you as before.
- Paste one line of code into your theme to add the chat widget.
- Try answers on the Try it page, up to 30 test questions a day, before choosing a plan.
What stays with your team
Topics you mark as always-a-person, such as refunds or order changes, are handed over before Tendo writes a reply, and questions your docs don't answer are handed over too. Each handover comes with the reason and a summary, so the customer doesn't have to repeat themselves.
Where Tendo fits
Tendo answers customer email and website chat from your own help docs and past replies, citing the passage it used, and hands anything else to your team with the reason and a summary. Each inbox drafts replies for approval or sends confident ones automatically. Plans start at $39 a month, with a 14-day free trial.
Questions
Does Tendo look up orders?
No. It doesn't connect to Shopify or other order systems. Questions that need order details are handed to your team with a summary.
Questions buyers ask
Can AI answer customer support for an online store?
Yes, for questions your help pages answer. Tendo replies to shipping, returns, sizing and product questions by email and website chat, citing the page it used. It doesn't connect to Shopify orders, so anything that needs an order's details goes to your team with a summary. Plans start at $39 a month.